For more than 50 years, ICL has been committed to providing our clients with a high-value, low-cost, test and logistical consolidated service. Established in 1967 to coordinate patient testing, ICL operates as a Not-for-Profit, Canadian corporation that is dedicated to ensuring client access to both a national and international laboratory test referral network.
ICL’s mandate continues to be based on the guiding principles:
ICL simplifies the practice of ordering tests, routing and tracking samples, and providing results through each of our three distinct services, using our laboratory information and network systems. ICL’s clients benefit from immediate access to a wide spectrum of tests performed by accredited laboratories along with a consolidated billing process.
ICL sources and directs our client test requests through a sophisticated and complex laboratory referral network, that reaches across Canada and internationally. Referral laboratories are selected based on their licence and accreditation status; high-quality clinical and scientific service; technical capacity; service turnaround times; technology; methodology; and cost.
ICL manages the logistics involved in laboratory referral testing including packaging, kit and supply ordering, clinical and analytical interpretation and a simplified billing process. Our unified packaging system meets the requirements of the Transportation of Dangerous Goods Act and Regulations and provides our clients a simple, secure, stable method for specimen transport.
ICL through our Information and Technology department supports order entry and results reporting through computer interfaces; auto-fax; direct-print; secure email and a results portal. We work with our clients to design, build, and support the most cost-effective interface between laboratory information systems, while adhering to strict privacy and security guidelines to protect private health information.
ICL provides a dedicated Client Care team, Monday to Friday, 8:30 a.m. to 4:30 p.m. EST, to assist with answering questions regarding test availability; order and result status; handling of STAT or priority requests; booking bloodwork appointments; and arranging consultation and interpretation of results.
ICL is licensed by the Ministry of Health and Long-Term Care to own and operate a medical laboratory in Ontario. We are also accredited by the Institute of Quality Management in Healthcare (IQMH) and hold the 15189 PlusTM certificate. Our referral laboratories are also licensed and accredited. Should you require ICL to complete a Referral Laboratory Qualification form for your laboratory accreditation, please submit your request and form to email@example.com.
HR Generalist, Board Secretary
Vice President, Corporate Services
Director of Laboratory Operations, Quality Manager
Laboratory & Scientific Director, Privacy Officer