About Us

Our History

For more than 50 years, ICL has been committed to providing our clients with a high-value, low-cost, test and logistical consolidated service. Established in 1967 to coordinate patient testing, ICL operates as a Not-for-Profit, Canadian corporation that is dedicated to ensuring client access to both a national and international laboratory test referral network.

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ICL’s mandate continues to be based on the guiding principles:

  • Every hospital laboratory has cost pressures and therefore, cannot perform every type of test;
  • Hospitals and medical practitioners need responsive referral laboratories, allowing them to quickly diagnose and monitor their patients;
  • All healthcare institutions and practitioners require cost-effective, timely and detailed laboratory report information.

ICL simplifies the practice of ordering tests, routing and tracking samples, and providing results through each of our three distinct services, using our laboratory information and network systems. ICL’s clients benefit from immediate access to a wide spectrum of tests performed by accredited laboratories along with a consolidated billing process.

Our Expertise

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Referral Testing

ICL sources and directs our client test requests through a sophisticated and complex laboratory referral network, that reaches across Canada and internationally. Referral laboratories are selected based on their licence and accreditation status; high-quality clinical and scientific service; technical capacity; service turnaround times; technology; methodology; and cost.

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Logistics Management

ICL manages the logistics involved in laboratory referral testing including packaging, kit and supply ordering, clinical and analytical interpretation and a simplified billing process. Our unified packaging system meets the requirements of the Transportation of Dangerous Goods Act and Regulations and provides our clients a simple, secure, stable method for specimen transport.

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Technology Solutions

ICL through our Information and Technology department supports order entry and results reporting through computer interfaces; auto-fax; direct-print; secure email and a results portal. We work with our clients to design, build, and support the most cost-effective interface between laboratory information systems, while adhering to strict privacy and security guidelines to protect private health information.

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Client Care

ICL provides a dedicated Client Care team, Monday to Friday, 8:30 a.m. to 4:30 p.m. EST, to assist with answering questions regarding test availability; order and result status; handling of STAT or priority requests; booking bloodwork appointments; and arranging consultation and interpretation of results.

Licence and Accreditation

ICL is licensed by the Ontario Ministry of Health to own and operate a medical laboratory. We are also accredited by Accreditation Canada Diagnostics and hold the 15189 PlusTM certificate. ICL is also ISO27001:2022 certified, demonstrating our unwavering commitment to best practices in information security. Our referral laboratories are also licensed and accredited. Should you require ICL to complete a Referral Laboratory Qualification form for your laboratory accreditation, please submit your request and form to info@iclabs.ca.

Click the logo below for a downloadable copy of the ISO 15189 Plus licence and accreditation certificate. For a copy of our ISO27001:2022 certification, please connect with us directly.

Message from the CEO

ICL has a long-standing legacy of excellence within Canada’s health-care system, and after over 56 years of service, we’re thrilled to have launched our new brand identity. With this transformation, we signal our commitment not just to embrace innovation and change, but to proactively transform public access to laboratory testing.  

As Canada’s first choice for referral laboratory testing, ICL will always put Canada’s health-care system first, and ensure Canadians are connected to critical laboratory testing, supporting patient outcomes and centering the patient experience.  

ICL is immensely proud of the role we play in our health-care system, and we look forward to continuing to do so with a new organizational look-and-feel that drives home our mandate for excellence.  

To our valued clients, we look forward to continuing to partner together in support of patient care.  

Learn more about ICL’s rebrand

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Isaac Gould, Chief Executive Officer, In-Common Laboratories

Corporate Contacts

Shams Akhundova

HR Director

David Robertson

Chief Financial Officer and Vice-President, Corporate Services

Laurie Sweeting

Vice-President, Laboratory Operations and Quality Management

Shashank Tilak

Laboratory Director and Chief Compliance Officer

Sivan Young

Sivan Young

Chief Operating Officer and Vice-President, Digital Transformation and Strategy

Nasir Noormohamed

Chair of the Board