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The Patient Service Centre (PSC) at 57 Gervais Drive in North York is dedicated to offering specimen collection services to Naturopathic patients. Our phlebotomists are trained specifically on all test kits available to order through ICL. Appointments can be booked by calling 416-422-3000 ext 300, ensuring your patient will experience little to no wait time. Walk ins are always welcome.
Your patients can pick up test kits for self-collection from the North York PSC. Please call or email ICL Client Care to ensure we have the kit in stock. This will enable you to store less kits in your office and can expedite the testing process as you and your patient will not need to wait for test kits to be ordered and sent to your office.
The ICL North York PSC Hours of operation are Monday to Friday from 9:00 am – 5:00 pm.
Client Care is open Monday to Friday 8:30am to 4:30pm EST except for statutory holidays.
Please let us know how we are doing by completing our Client Feedback form. Your feedback is appreciated.
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Please see our News Category for updates on closures, Industry news and events.
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PLEASE COLLECT SAMPLES ACCORDING TO THE INSTRUCTIONS IN THE COLLECTION KIT AND THEN SEND SAMPLES TO ICL USING THE INSTRUCTIONS BELOW.
Important: Please label specimen containers with patient’s full name & date of birth
before shipping to ICL.Name on specimen containers and requisition must match returning samples for testing.
– Call Purolator at 1-888-744-7123 and select 1 for English or 2 for French
– Say “Schedule a pick-up within Canada” and press the ‘0’ key when asked to
provide a locator code, extension, or Purolator account until you are transferred
to a Customer Service Representative
– Click the Chat option at the top of the page
– Type “Schedule a pick-up”
– Follow the prompts in the Chat window
PLEASE NOTE: Purolator will not pick up from your home late on a Friday, Saturday or Sunday. At home pick up is best done on Mondays to Thursdays (excluding
statutory holidays). Schedule your pick-up in advance to prevent delays.
Contact ICL Client Care if you require additional shipping materials at 416-422-3000 ext 300 or firstname.lastname@example.org.