Accessibility for Ontarians with Disabilities

In-Common Laboratories (ICL) is committed to meeting the accessibility needs of the persons with disabilities by offering them the opportunity to access its goods, benefit from its services in a similar way as other customers and support participation in every aspect of employment lifecycle.

ICL is committed to making information and communication about goods, services, facilities, customer feedback and existing processes for receiving and responding to feedback available to persons with disabilities in accessible formats, upon request.

ICL is committed to interacting with persons with disabilities in a way that takes into account their disability and consulting with them to determine their needs for accessible formats and/or communication supports. ICL is committed to arranging for the provision of required accessible formats and/or communication supports in a timely manner to the best of organization’s capability and according to the extent required.

ICL is committed to making the regular workplace processes accessible to employees with disabilities and adequately their accessibility needs in the areas of recruitment and selection, performance management, accessible formats and communication supports, workplace emergency response information, career development and redeployment.

ICL makes every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity. ICL continuously reviews established practices for compliance with accessibility requirements that apply to its business.

The following information can be made available, upon request:

  • ICL’s corporate policy establishing guiding principles around ICL’s compliance with the requirements of the Act and Accessibility Standards;
  • Guidelines that implement the policy with respect to communication, use of assistive devices, use of support persons and/or service dogs, provision of notices on service disruptions, response to customer feedback and requests for information in accessible formats and/or communication supports.

Contact our Client Care Team by phone, by fax, via email or by mail:

Mail: ICL, Client Care, 57 Gervais Drive, Toronto, Ontario, Ontario M3C 1Z2
Phone: 1-888-285-7817 or 416-422-3000, Ext. 300
Fax: 416-385-1957