Accessibility for Ontarians with Disabilities

In-Common Laboratories (ICL) is committed to meeting the accessibility needs of persons with disabilities by offering them the opportunity to access its goods, to benefit from its services and to support participation in every aspect of the employment lifecycle.

ICL is committed to making available in accessible formats, upon request, information and communications about goods, services, facilities, customer feedback and existing processes for receiving and responding to feedback.

ICL is committed to interacting with persons with disabilities in a way that considers their disability and consulting with them to determine their needs for accessible formats and/or communication supports. ICL is committed to arranging for the provision of required accessible formats and/or communication supports in a timely manner to the best of organization’s capability and according to the extent required.

ICL is committed to making the regular workplace processes accessible to employees with disabilities and adequately meet their accessibility needs in the areas of recruitment and selection, performance management, accessible formats and communication supports, workplace emergency response information, career development and redeployment.

ICL makes every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity. ICL continuously reviews its established practices for compliance with accessibility requirements that apply to its business.

The following information is available:

  • Plan: ICL’s Multi-Year Accessibility Plan (Click here)
  • Policy: Accessibility for Ontarians with Disabilities at all Ontario ICL Locations (Click here)
  • Guidelines implementing the policy (available upon request)

Contact our Client Care Team by phone, fax, email or postal mail:
Phone: 1-888-285-7817 or 416-422-3000, Ext. 300
Fax: 416-385-1957
Postal mail: ICL Client Care, 57 Gervais Drive, Toronto, Ontario, Ontario M3C 1Z2