ICL is committed to maintaining the privacy and security of confidential health information, as required by the Canadian Federal Personal Information Protection and Electronic Documents Act (S.C. 2000. c. 5), and the Ontario Provincial Personal Health Information Protection Act, 2004.

Accordingly, ICL has developed a Privacy and Confidentiality of Information Policy (the “Privacy Policy”) which balances the right to have personal and health information securely maintained and ICL’s authorized use of this information.

ICL’s Privacy Policy is based on the Canadian Standards Association’s Model Code for the Protection of Personal Information (CAN/CSA-Q830-96). The main issues addressed by the Privacy Policy are:

  • The collection, use, and disclosure of personal and health information;
  • The retention and protection of personal and health information;
  • The right of access, correction, or complete removal of personal and health information being held by ICL;
  • That ICL will protect and keep secure all personal and health information given to it in connection with any requested testing; and
  • That ICL will provide private information only to persons authorized to receive the information in order to complete the required testing and fulfill the requested services.

If you have questions, concerns or complaints relating to ICL’s Privacy Policy or privacy practices please contact:

In-Common Laboratories
57 Gervais Drive
North York, Ontario
M3C 1Z2
Attention: Privacy Officer

You have the right to complain to the Information and Privacy Commissioner of Ontario if you believe that ICL may have violated your privacy rights:

Information and Privacy Commissioner/Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario
M4W 1A8
Phone: 416-326-3333

If you are not an Ontario resident, you have the right to complain to the privacy commission in your jurisdiction and alternatively to the Office of the Privacy Commissioner of Canada:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec
K1A 1H3
Phone: 819-994-5444