This page outlines answers to freqently asked questions from ICL’s hospital clients.
If you are a client of ICL’s Integrative Laboratory Services (ILS) team, please view the ILS frequently asked questions page.
If you are the ordering clinician seeking a patient report, please fax your request to our secure fax line at 416-385-1957.
Results are returned to the ordering laboratory for distribution to ordering clinicians. If you are the ordering clinician, see the above question for direction and next steps.
Existing ICL clients can order supplies from us. To do so, please fill out our Supply Request Form. If you are not yet an ICL client, please email our team at info@iclabs.ca and we will gladly begin the onboarding process!
Please email us at info@iclabs.ca and our teams will begin the client onboarding process. We look forward to working with you!
Yes! In order to receive your invoice in Excel, please email your request to info@iclabs.ca
Yes! We do. If you would like to partner with ICL for clinical trials or research purposes, please email our team at research@iclabs.ca
Of course! ICL is proud to support laboratory testing for hospitals across Canada. Please email our team at info@iclabs.ca to begin the client onboarding process.
No, please contact us at info@iclabs.ca before shipping so we can advise you on next steps. Specimens from patients diagnosed with or being investigated for CJD or other prion diseases require prior approval and are not routinely accepted by ICL testing laboratories. In some cases, the specimen may have to be sent directly to a specialized testing laboratory.
If you’ve already shipped a specimen and later learn it is suspected to be a Category A infectious substance, please notify us immediately at info@iclabs.ca so we can implement appropriate safety measures.
