Below you can find answers to frequently asked questions for Hospitals and Laboratory Services.
Frequently Asked Questions
If you are the ordering clinician seeking a patient report, please fax your request to our secure fax line at 416-385-1957.
Results are returned to the ordering laboratory for distribution to ordering clinicians. If you are the ordering clinician, see the above question for direction.
We’re here to help. Please reach out to info@iclabs.ca. You can also call 416-422-3000 (ext. 300) or toll free at 1-888-285-7817 Monday to Friday, 8:30 a.m. to 4:30 p.m. Our Client Care team will respond to you within 48 regular business hours.
Existing ICL clients can order supplies from us. To do so, please fill out our Supply Request Form. If you are not yet an ICL client, please email our team at info@iclabs.ca and we will gladly begin the client onboarding process.
Please email us at info@iclabs.ca and our team will begin the client onboarding process. We look forward to working with you!
Absolutely. To receive your invoice in Excel, please email your request to info@iclabs.ca
Yes! If you would like to partner with ICL for clinical trials or research purposes, please email our team at research@iclabs.ca
Of course! ICL is proud to support laboratory testing for hospitals across Canada. Please email our team at info@iclabs.ca to begin the client onboarding process.
ICL exists to support and enhance Canada’s public laboratory infrastructure. Our priority is to route tests to Canadian hospital labs with capacity to reduce wait times and overall system costs. We only refer to out-of-country labs as a last resort if a requested test isn’t available within the Canadian lab system, or if directed to do so by clients.
ICL is the champion of hospital labs, supporting their value and relevance. Choosing ICL means you are supporting Canadian hospital labs and advocating for equitable access to high-quality testing for all Canadians.
Please visit iclabs.ca/FIT to learn about the Ontario Health (Cancer Care Ontario) colon cancer screening program.
Please email our team at info@iclabs.ca.
We’re here to help. Please reach out to info@iclabs.ca. You can also call 416-422-3000 (ext. 300) or toll free at 1-888-285-7817 Monday to Friday, 8:30 a.m. to 4:30 p.m. Our Client Care team will respond to you within 48 regular business hours.