We’re Hiring a Senior Solutions Specialist

We are hiring at In-Common Laboratories (ICL):

• Senior Solutions Specialist at our Integrative Laboratory Services Division
• Inclusive culture and supportive work environment
• Permanent, Full-Time Position reporting to Sales Manager, ILS
• Private Pension Plan, Paid Sick benefits, Group Benefits, Employee Assistance Program
• Work Location: Hybrid (In-Person at Oakville location and Remote). Reporting to Toronto office for team meetings, as required.
• Travel for business with GTA will be required.
• Operational focus: Client Acquisition, Client Solutions and Retention, Revenue Growth

We are looking for an experienced, seasoned, energetic, and talented individual with a keen interest in health and wellness and sales experience to join our Integrative Laboratory Services (ILS) Team in the position of Senior Solutions Specialist.

Reporting to the ILS Sales Manager, in a customer-centric environment, the Senior Solutions Specialist will interact with naturopathic and integrative medicine practitioners within Canada to assist in achievement of ICL’s ambitious client acquisition and revenue growth objectives. The Senior Solutions Specialist will prospect and qualify clinicians to generate interest, register clinicians and introduce ICL services, identify tests and lab service solutions that will ensure a smooth end-to-end laboratory testing service process. The Senior Solutions Specialist provides periodic coverage in case of staff absences including for “I CARE” an after-hours client support line by assisting clients with questions and providing service to clients in multiple time zones.

The Senior Solutions Specialist will be focused on increasing market share by finding new clinician leads, through cold calling, association directories, client referrals and leads from referral laboratory partners.

The ideal candidate will have prior experience working with naturopathic doctors and/or integrative medicine practitioners and their clinical staff. Certification in Holistic Nutrition is strongly preferred.

This is an exciting opportunity for a candidate who:

• Understands healthcare environments and can communicate ICL service offering both over the phone and in person to generate revenue growth.
• Has proven sales experience and track record of over-achieving quota.
• Has passion for proactive canvassing of the clinicians to understand their needs and challenges.
• Has a high degree of initiative and ability to think outside of the box.
• Is interested in preventative health and wellness.
• Is friendly and well-spoken.

To succeed in this role, the candidate will absolutely need to:

• Have Superb Customer Service & Communication Skills: The Senior Solutions Specialist will need excellent verbal and written communication skills and the ability to listen to assess client needs, respond to queries and problem solve and be comfortable to connect with clients by phone, email, text or in person.
• Have Prior Healthcare Sales experience: The Senior Solutions Specialist will need to become knowledgeable about Company’s offering quickly to be able to achieve client acquisition and revenue growth objectives.
• Be Flexible and Mobile: The Senior Solutions Specialist will be required to attend weekly team meetings at the Oakville company’s head office and travel to ICL’s Toronto office and/or client offices within the assigned territory for meetings, as required.

Overview of Major Responsibilities

• Achieve revenue targets.
• Research accounts to qualify clinicians and generate interest based on clinician/clinic’s areas of focus for pre-call planning.
• Team up with reference laboratory partners to respond to leads.
• Find new clinician leads and new opportunities.
• Make outbound cold calls and emails.
• Follow up on inbound leads.
• Make virtual and face-to-face calls with clients.
• Understand client needs and requirements.
• Register clinicians, ensure understanding of ICL laboratory services and track sales activity.
• Communicate the needs and requirements to operation and finance.
• Onboard new clients by coordinating the end-to-end laboratory testing service.
• Support clients through the various onboarding processes.
• Support subsequent test requisitioning and results reporting processes.
• Perform effective online demos to clients that require portal assistance.
• Nurture client relationships by responding to customer enquiries and messages in a timely manner.
• Provide coverage, as assigned, and trained, in case of staffing absences and shortages, including providing coverage for after-hours client support line.
• Provide input to marketing collateral.
• Attend industry conferences.
• Anticipate in weekly in-person team meetings.

Required Knowledge/Skills/Competencies/Work Habits

The prospective candidate will have most of the following:

• BA/BS degree or equivalent.
• Holistic nutrition certification is strongly preferred.
• Healthcare experience, preferably in laboratory services, is preferred.
• Familiarity with naturopathic medicine and/or natural health care preferred.
• Proven sales experience.
• Track record of over-achieving quota.
• Strong phone presence.
• Experience with cold calling.
• Strong verbal and written communication and reasoning skills.
• Strong listening and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Bona fide Occupational Requirement

• Mobility – must have access to a car and a valid driver’s license.

Apply by: July 8, 2023

How to Apply: Send your resume to shamsakhundova@iclabs.ca

In-Common Laboratories is an equal opportunity employer. We offer accommodation for applicants with disabilities, as required, during recruitment.

We would like to thank all applicants for expressing their interest. Please note that only those selected for interview will be contacted.